Frequently Asked Questions
Everything you need to know about our premium alpaca wool collections.
Is alpaca wool itchy compared to sheep wool?
No, alpaca wool is hypoallergenic and lacks the scales found in sheep wool that cause itching. It is exceptionally soft and gentle on sensitive skin.
How should I care for my alpaca scarf?
We recommend hand washing in cool water with a mild wool detergent. Lay flat to dry on a towel to maintain the shape and integrity of the fibers.
Do you offer international shipping?
Yes, we ship our alpaca products worldwide. Shipping times vary by location, but most international orders arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn scarves in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products ethically sourced?
Absolutely. We work directly with sustainable farms in the Andes that prioritize animal welfare and traditional shearing techniques.
Is alpaca wool warmer than traditional wool?
Yes, alpaca fiber contains microscopic air pockets that provide superior thermal insulation, making it significantly warmer yet lighter than sheep wool.